Tim and his cycling partner finished their trip safely. They are from The Netherlands, enjoyed snowboarding in Hokkaido and came to Kumamoto to start bikepacking. Here are some photos from the trip and comment for our service.
1. How was the customer service before you picked up bikes?
Very good, Ken responded quickly to our questions and everything was very clear. The booking process and payment were made very easy.
2. How were the bikes and equipment? Did they work properly? Please note if you have any problem or anything we can improve.
The bikes were great. Good quality bikes, groupset, and other equipment, and everything in very good condition, so everything worked very well. It was very nice to have some spare parts if needed (although we didn’t need any). The only thing is we could have used some more spray oil for the chain and something to clean the chain. Mainly because we had some rainy days and used the bikes for four weeks.
3. How was the return system by delivery service? Did you have any difficulties packing bikes?
The returning system was well organized and it was easy to follow the clear instructions in the photos and video for packing and protecting the bikes. It was a small problem that the boxes were a little bit small for the sizes of the bikes, but it was possible to solve this by taking off the bike rack and the handlebars.
4. Could you leave a comment on our service in general?
We really enjoyed our bikepacking trip through Japan and we are very happy with choosing bikepacking Japan to rent our bikes. The bikes were perfect. The booking, pick-up and returning off the bikes were all very well organized and easy for us to perform. Thank you for making it possible to enjoy Japan by bicycle, something we would recommend to everyone!
