In March 2024, photographer Angelina from Germany enjoyed her bikepacking trip in Kagoshima. Here are her fantastic photos and comments.
How was the customer service before you picked up the bike?
It was just perfect. Kenichi answered all my questions via mail and shared a great tour recommendation. I didn’t have to wait for his answers and felt very safe when planning the tour – especially because I wanted to travel alone.
How were the bikes and equipment? Did they work properly? Please note if you have any problem or anything we can improve?
During my ten day tour I had no problems with the bike and the equipment. I really loved the gravel bike, especially because the bike was set up very well. Even the bags were selected very carefully and were perfect for my amount of luggage.
Could you leave comment for our service in general?
When I go back to Japan one day (and I definitely will), I will again book a bike tour with Bikepacking Japan. It was an awesome experience. I think Kenichi and his colleagues are doing a great job promoting bikepacking in Japan and I hope there will be many people in the future who will explore Japan by bike. The service they provide is so good and professional, moreover, Kenichi is a relaxed and likeable person. The communication was easy from the beginning to the end. Furthermore, I got in touch with so many people in the South of Japan just because I was traveling by bike. Some fears because of traveling alone as a woman in a foreign country were dispelled very quickly. I experienced Japan as a very safe country and an outstanding bikepacking destination. I can really recommend Bikepacking Japan.
